PROCESSING & SHIPPING TIMES
Our warehouse processes and ships out all orders Mondays-Fridays (excluding major holidays).
After placing your order, your package should be shipped out within 1~4 business days after
your order is placed, and you will receive an email with the tracking number soon after. E-packet
is our primary carrier for U.S customers, Depending on where you live, packages are delivered
within 5~25 days from the date of shipment.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly
arrive 1~2 business days apart.
OUT OF STOCK/BACKORDERED ITEMS
In the event that any of your items are out of stock, we will send you an email to let you know
when we expect to have the items shipped out by. If the items are not expected to be restocked
within 2 weeks, we will just automatically refund you for those items.
Our warehouse staffs are super quick, so if you notice an error please email us ASAP with your
name and order # so we can try to catch your package before it departs. There's no guarantee
we can change it, especially once it leaves our warehouse, but we'll do everything we can!